Return Policy

Nova Smoke Shop Warranty & Return Policy

Purpose

Nova Smoke Shop is committed to ensuring customer satisfaction by providing a clear and fair Warranty & Return Policy. While we do not offer warranties on our products, we strive to address any issues related to your purchase through our return and exchange process.

Return and Exchange Conditions

  • Eligibility for Return or Exchange:
  • Unopened and Unused Items: Products must be in their original, unopened, and unused condition.
  • Defective Items: Items that are defective or damaged upon receipt.
  • Full Store Credit Refund: Eligible for store credit if returned within 30 days of purchase.
  • Process:
  • Customers must contact us within 30 days of purchase to initiate a return or exchange.
  • Provide clear images of the product and a detailed reason for the return within 24 hours of contacting customer service.

 Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective:

  • Tobacco Products
  • Vapes (unless defective)
  • Glassware
  • THC-A D9 Flower
  • THC-A D9 Prerolls
  • Kratom
  • Any Product with a Factory Seal (If the seal is broken and the product qualifies for return)

Note: Products with factory seals must remain unopened to be eligible for return.

Refund Methods

  • Store Credit: Most returns and exchanges are processed as store credit, which can be used for future purchases.
  • Exchange: Eligible items can be exchanged for a different product of equal value.


Please note that refunds to the original payment method are not available.

Return Process

  1. Initiate a Return:
  2. Email: Send photos and the reason for return to novasmokeshop@yahoo.com.
  3. Phone: Call us at 732-313-6729 to discuss your return.
  4. Provide Required Information:
  5. Order Number
  6. Receipt
  7. Photos of the Product (if defective)
  8. Await Instructions:

Our customer service team will review your request and provide further instructions on how to proceed with the return or exchange.

Documentation Required

  • Receipt: Proof of purchase is mandatory for all returns and exchanges.
  • Product: The item must be returned in its original packaging with all included parts and accessories.

Customer Service Contact Information

  • Email: novasmokeshop@yahoo.com
  • Phone: 732-313-6729

Our customer service team is available to assist you with any questions or concerns regarding your return or exchange.

Legal and Compliance

  • Product Compliance: All products are compliant with the 2018 Farm Bill and contain less than 0.3% THC Delta-9.
  • FDA Disclaimer: These statements have not been evaluated by the FDA. The products offered for sale on this site are not intended to diagnose, treat, cure, mitigate, or prevent any disease and/or affect any structure or function of the human body.


Shipping Restrictions:

  • THC-A Products: Not available for shipment to Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, Vermont.
  • Delta-8 Products: Not available for shipment to Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, West Virginia.

Customers are responsible for ensuring that their purchase complies with local laws and regulations.

Additional Information

  • No Compatibility Guarantee: We do not guarantee compatibility between items. Please verify compatibility before making a purchase.
  • No Refunds for Incompatibility: Returns due to incompatibility are not accepted.
  • Troubleshooting: While we do not offer warranties, our team may provide troubleshooting assistance for non-defective items at our discretion.

Thank you for choosing Nova Smoke Shop. We appreciate your business and are here to help ensure your satisfaction with every purchase.